Wonderware North provides technical support assistance on all of our software and hardware products. Our Application Consultants are all engineers with industry experience to go along with their extensive Wonderware software training. This combination allows us to provide support in the context of your manufacturing challenges so that you get the best advice possible.
Customers with membership in the Wonderware Customer First Program have access to our support staff for timely and expert advice on applying, configuring, using, and maintaining any of the Wonderware product offerings along with assistance on best practices for implementation.
Wonderware’s Customer First Program consists of a portfolio of distinct levels of service: Standard level, Premium level and Elite level. These service levels have been created to meet the varied and demanding requirements of industrial manufacturing. Contact Wonderware North at 877.900.4996 to learn more about the benefits of Customer First Support membership.
Customers with Customer First support agreements can get immediate assistance by phone or via Remote Support Session during our normal business hours (Monday-Friday 8:30am to 6:00pm EST) at the following support number:
Technical questions may also be submitted to email@example.com. Your e-mail will receive priority handling. Please allow up to 24 hours for e-mail response.
After Hours Support: After regular business hours, Premium and Elite support level members may call 1-800-WONDER1 toll-free for technical support for Wonderware products. (Monday-Friday 7:00am to 8:00pm EST)
Customers without Customer First support agreements will typically receive a 48 hour response time upon leaving a voicemail at:
Technical questions may also be submitted to firstname.lastname@example.org. Customers without a support agreement will typically receive a 48-hour e-mail response time.
Wonderware Customer First Program
Wonderware Customer First membership brings you the power of all our resources in one convenient package.
As a member, you have the flexibility to choose between Elite, Premium and Standard support levels based on project and commissioning milestones, the complexity and criticality of your operations, the maturity of your applications and the expertise of your project resources.
Customer First Members have access to a network of over 2,000 outstanding support engineers in over 100 Certified Support Provider facilities globally, so you are never more than a phone call away from the help you need.
Through any phase of your application lifecycle, Customer First membership gives you the support, services and resources you need to be successful.
The collective benefits of the Wonderware Customer First Program perfectly complement the entire line of Wonderware software solutions.
Download the Wonderware Customer First Program Guide to learn more about the remarkable benefits of membership.
- Accelerate project development and return on investment
- Reduce cost of ownership by minimizing downtime and improving operator productivity
- Minimize implementation and operational risk
- Extract maximum value from your Wonderware software
- Access to skilled resources to help diagnose and remedy technical issues
- Access to product enhancements and new technologies to keep your software and applications current and state-of-the-art
Browse an array of support articles and TechTips from our Support Engineers and Application Consultants encompassing a variety of components of the Wonderware System Platform.
5 Most Recent Support Articles:
- TechTip: Converting Managed App to Modern App
- TechTip: Configuring and Using the ArchestrA Worfklow Logger
- Microsoft Windows XP Support Ending 4/8/14
- TechTip: aaGraphic.GraphicInfo properties and aaGraphic class properties
- TechTip: Installing Remote Desktop Services for InTouch Access Anywhere