SUPPORT + SUPPORT RESOURCES
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Customers requiring technical assistance can reach our support engineers via phone, e-mail or Live Chat.
- Customers with Customer First support agreements can get immediate assistance by phone Monday through Friday 8:30 am to 6:00 pm ET at (877) 900-4996
- Live Chat is available with extended hours Monday through Friday 8:30 am to 10:00 pm ET. Initiate Live Chat using the chat icon located at the bottom right corner of our web site.
- Technical questions for our support engineers may also be submitted via e-mail.
- For technical support by phone after hours, Premium and Elite Customer First support level customers may call (800) 966-3371
If you’ve already contacted Wonderware North Support and have been instructed to initiate a Remote Support Session by one of our support engineers, please use the button below:
AVEVA KNOWLEDGE BASE
The AVEVA Knowledge Base and Security Central Web Site is the central repository for all technical information related to AVEVA/Wonderware Product and available to active Customer First support subscribers: https://softwaresupportsp.aveva.com
Step-by-step instructional guides created by our support team covering a variety of technical topics. Archive will be updated regularly.
Activate Your AVEVA License Offline
New Aveva software uses an activation-based licensing model. In order for this new model to work successfully, the License Server must be connected to the internet and have access to Aveva’s Activation Server. In some facilities, the controls network is behind a firewall, or on a closed network and the License Server does not have access to the internet. This Tech Note will walk you through the process of activating your licenses offline.
Helpful tech tutorials curated by our support team. Archive will be updated regularly.